Refund policy

Because our pet portrait posters are personalized and made to order, we cannot accept cancellations, returns, or refunds once the custom design/production process has started.

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will review the case and arrange a replacement or refund where appropriate.

Customers are responsible for providing a clear, suitable pet photo. We may contact you if the uploaded photo is not suitable for the portrait.